New Agent Starter Kit FAQ

How do I access my complimentary New Agent Starter Kit?

The New Agent Starter Kit is provided through eXp Solution, BuildASign, and the instructions will initially be sent in your onboarding email. HERE is the website login page to order your New Agent Starter Kit. For login and order instructions, scroll down to the section below titled “How do I order my complimentary New Agent Starter Kit”

*The New Agent Starter Kit is only accessible to new agents who have not already ordered it.

Are there any steps I need to take prior to ordering my New Agent Starter Kit?

Yes, please complete the following steps prior to ordering your New Agent Starter Kit. This will provide you with the necessary information to include on your business cards.

1. Activate your Passport account

2. Set up your kvCORE URL (*QC: Set up your Marketing Website URL, if desired)

3. Set up your RingCentral - Optional  (*QC: N/A)

How do I order my complimentary New Agent Starter Kit?

1. Click HERE to access the login page on the BuildASign website.

2. Click the blue “EXP PASSPORT” login button, and enter your agent eXp Passport credentials.

3. Click “Continue Shopping”. You will land on the New Agent Starter Kit page. Scroll down and click “Buy Now” to proceed through the prompts.

4. Choose your preferred business card design from the options. Click “Continue”.

5. Design the front and back of your business card using the intuitive design tool.  

6. Click “Save and Continue”. All the contents of the New Agent Starter Kit have now been added to your shopping cart, but ONLY the business card will be displayed. This is normal. 

7. If you need to go back and edit your design, click “Edit Design” from the shopping cart where you will be able to edit the front and back separately.

8. If you need to checkout at a later time and don’t want to lose your design, your design will be saved in your shopping cart for 7-10 days. 

9. Your shopping cart total will show $0 balance. (In order for the credit to apply, please ensure there are no other products in your shopping cart except for the New Agent Start Kit)
   
   *In the event the automatic credit fails to bring your shopping cart to $0, please manually enter the following code in the Promo Code box at checkout: EXPNEWAGENTWELCOMECREDITCA

10. Click “Continue to Checkout”. Proceed through the prompts. 

What if I don't want the New Agent Starter Kit? Can I use my credit towards a different product? 

No, this is not an option at this time. 

What is your turnaround time?

Your New Agent Starter Kit items will arrive at your door within 7-14 business days. We always aim to be as fast as we can!

Do I need to send my customized business cards to anyone for approval prior to completing my order?

Yes, please send your business cards to your provincial broker for branding and local compliance review and approval. Click on the following link (Agent Centre) for advertising and compliance guidelines, and to locate the email address for your provincial broker. To generate a proof for review/approval:

1. Select the “FRONT” side design on the right of the Design page.

2. Select preview at the bottom of the Design page - the “eye” icon.

3. A large proof will show on the screen for the FRONT design.

4. Right-click on the image and select “save image as” - Name it FRONT and save it to your desktop or a folder. 

5. Click outside the proof - right or left side to return to the design page - DO NOT select back.

6. Select the “BACK” side design on the right side of the Design page.

7. Repeat steps 2-5 for the BACK of the design.

8. Add the cards and the folders to the shopping cart- this will save your design. DO NOT CHECK OUT. 

9. Email the FRONT and BACK saved images to cdnmarketing@exprealty.net and your provincial broker for branding and local compliance review and approval. NOTE:  Ontario agents, please email on.marketing@exprealty.net for review.
   
   

Once approved, go to your cart where your business card design is saved, and place your order. The items should remain in your cart for 7-10 days before being deleted.  

To SAVE your design:

1. While on the Design page, select SAVE at the bottom.

2. You will be provided a link to save the design. You can save this link in a document or email it to yourself. You cannot send these links to other associates for use or approval. It is only used for your account and for your saved design.

3. You can use the link to bring back your design to place an order once you have approval.

I placed my order and now the New Agent Starter Kit category has disappeared.  Where did it go?

The New Agent Starter Kit credit is one-time use so the page will no longer be visible once you complete your first purchase. Business cards, folders, and other marketing materials can be found in their respective categories if you need to order more.

How do I know you received my order, and how do I obtain a receipt?

Once you have submitted your order, a confirmation containing your order number , billing and shipping information will be sent to the email address you provide during checkout. You may also view your order within the “Order History” section of your account. 

How do I track my shipment?

You will receive a shipping confirmation email with tracking information as soon as your product(s) leave the facility. You may click on the tracking number in the confirmation email from service@buildasign.com to view transit details. 

Who is your shipping carrier?

UPS is our primary carrier, but you may receive packages from other carriers depending on the product you purchase.

May I make a correction to my order after it has been submitted?

Since most orders are transmitted to our production staff immediately upon submission, it is generally not possible to make corrections or changes once submitted for printing. If you have just placed your order, and want to check if changing it is possible, please reach out to the Build A Sign team:

Phone: 877-858-4587

9:00 a.m. - 6:00 p.m. CST

E-mail: exp@buildasign.com