FAQ
What username and password do I use to access the website?
New agents should use their eXp Passport username and password.
To SAVE your design:
While on the design page select SAVE at the bottom.
You will be provided a link to save the design. You can save this link in a document or email it to yourself. You cannot send these links to other associates for use or approval. It is only used for your account and for your saved design.
You can use the link to bring back your design to place an order once you have approval.
How do I know you received my order, and how do I obtain a receipt?
Once you have submitted your order, an order confirmation containing your order number, final order total, billing, and shipping information will be sent to the email address you provide during checkout.
What is your turnaround time?
Your items will arrive at your door within 7-10 business days. We always aim to be as fast as we can!
How do I track my shipment?
You will receive a shipping confirmation e-mail with tracking information as soon as your product(s) leave the facility. You may click on the tracking number in the confirmation e-mail from service@buildasign.com to view transit details. Please note that orders with multiple items may require multiple shipments so you can expect more than one shipping confirmation email.
Who is your shipping carrier?
UPS and USPS are our primary carriers, but you may receive packages from other carriers depending on the product you purchase
Can I split my order up and ship it to different locations?
We are unable to ship your order to different locations on the same order. If you need to ship products to multiple locations, separate orders will have to be placed.
May I make a correction to my order after it has been submitted?
Since most orders are transmitted to our production staff immediately upon submission, it is generally not possible to make corrections or changes once submitted for printing. If you have just placed your order, and want to check if changing it is possible, please reach out to the Build A Sign team:
Phone: 877-858-4587
8:00 a.m. - 7:00 p.m. CST